Information We Collect

Running a financial planning service means we need certain information from you. But we don't collect things just because we can—everything we gather has a specific purpose related to helping you plan your financial milestones.

Personal Information You Give Us

When you sign up or use our services, you'll share things like:

• Your full name and contact details (email, phone number, address)
• Financial information relevant to milestone planning
• Age and employment details when needed for accurate planning
• Goals and preferences about your financial objectives
• Payment information when you purchase our services

Information We Collect Automatically

Like most websites, ours gathers some technical data without you actively providing it:

• Device information and browser type
• IP address and general location data
• Pages you visit and features you use
• Time spent on different sections of our platform
• Referral sources that brought you to our site

How We Use Your Information

Your data doesn't just sit in a database collecting dust. We actually use it to provide and improve your experience with our financial planning tools.

We won't use your information for purposes you haven't agreed to. If something changes and we want to use your data differently, we'll ask for your permission first.

Data Storage and Protection

Your financial information deserves serious protection, and that's exactly what it gets. We store data on secure servers located in Australia, which means your information stays under Australian privacy law jurisdiction.

Despite our best efforts, no online system is completely bulletproof. If we ever experience a data breach that affects your information, we'll notify you promptly and tell you exactly what happened and what we're doing about it.

Sharing Your Information

We're not in the business of selling your data. However, running our service sometimes means sharing certain information with trusted partners who help us operate.

Service Providers We Work With

• Payment processors handling transaction security
• Cloud hosting services storing our platform infrastructure
• Email service providers sending you communications
• Analytics tools helping us understand platform usage
• Customer support software managing your inquiries

These partners are carefully selected and contractually obligated to protect your information. They can only use your data for the specific purposes we've authorized—nothing more.

Legal Requirements

Sometimes Australian law requires us to share information with government authorities. This might happen if there's a court order, regulatory investigation, or legitimate law enforcement request. We'll only share what's legally required and will notify you unless prohibited from doing so.

Your Privacy Rights

Under Australian privacy legislation, you have specific rights regarding your personal information. These aren't just theoretical—you can actually exercise them.

To exercise any of these rights, contact us at info@luntheraviq.com. We'll respond within 30 days and guide you through the process.

Data Retention

We don't keep your information forever. Once it's no longer needed for the purposes we collected it, we delete it securely.

If you close your account, we'll delete most of your data immediately. Some information must be retained for legal compliance, but it's archived securely and not used for any other purpose.

Cookies and Tracking

Our website uses cookies—small text files stored on your device that help the site remember you and function properly.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like logging in
• Performance cookies: Help us understand how visitors use our platform
• Functionality cookies: Remember your preferences and settings
• Analytics cookies: Provide insights into user behavior and popular features

You can control cookies through your browser settings. Blocking certain cookies might affect how well our platform works for you, but the choice is yours.

Children's Privacy

Our services target adults managing their financial planning. We don't knowingly collect information from anyone under 18. If you're a parent who discovers we've inadvertently collected data from your child, contact us immediately and we'll delete it.

International Data Transfers

Your information generally stays within Australia. On rare occasions, we might need to transfer data overseas—usually to cloud service providers with servers in multiple locations. When this happens, we ensure equivalent privacy protections through contractual safeguards.

Any international transfers comply with Australian Privacy Principle 8, which means your data receives the same level of protection regardless of where it's physically stored.

Changes to This Policy

Privacy laws change, our services develop, and sometimes we need to update this policy. When significant changes occur, we'll notify you by email and display a prominent notice on our website.

The date at the top of this policy shows when it was last updated. We recommend checking back occasionally to stay informed about how we protect your information.

Complaints and Disputes

If you're unhappy with how we've handled your personal information, please tell us first. Many concerns can be resolved through direct conversation.

Contact our privacy officer at info@luntheraviq.com with details of your complaint. We'll investigate and respond within 30 days with our findings and any corrective actions.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy law compliance in Australia.